F.A.Q.

No. As long as your phone case has a strap hole, it will work.

Most phone cases already include this feature. The strap hole is usually located on the edge or corner of the case frame.

Each charm comes with a phone strap. Simply thread the strap through the strap hole on your phone case, then connect the charm to the strap.

For step-by-step details, you can also refer to the product description of our Replacement Connector.

If your phone case turns out to be incompatible, you can still use the charm in other ways. Each piece comes with a ball chain and a carabiner, so it can be worn as a bag charm or used as a keychain.

If you prefer not to keep it, we also accept returns within 14 days after delivery.

Yes. All Reuerie phone straps are designed with a lobster clasp, making it easy to remove the charm or switch it with another one whenever you like.

Yes. The charm does not interfere with charging and can be used normally while your phone is plugged in.

Yes. All Reuerie charms are constructed with steel wire, which provides excellent stability and durability for everyday use.

Reuerie charms typically weigh between 15–35 grams, depending on the materials and length of the design.

They are designed to feel balanced and comfortable for daily use.

No. Charm size refers to the visual length of the charm itself, not the total length of the chain. In most designs, the full chain length is approximately twice the charm size, depending on the structure and layout of the piece.

Reuerie charms are constructed using steel wire instead of traditional string.

This means the structure does not deform over time, is highly resistant to natural breakage, allows the charm to drape in a natural and balanced way

Compared to string-based charms, steel wire construction creates a more refined, dimensional appearance and significantly extends the lifespan of the piece.

Reuerie charms are made using a carefully selected mix of materials, including: color-stable metals, faceted crystals, natural stones, high-quality, coated glass pearls, premium plastic beads with iridescent finishes.

Each material is chosen for its visual quality, durability, and how it works within the overall structure of the design.

Yes. Reuerie charms have a degree of water resistance and can handle light exposure, such as rain or occasional splashes. That said, we do not recommend soaking the charm in water or prolonged exposure to moisture, as this may affect certain materials over time.

The main body of the charm is designed to be color-stable and does not typically fade with normal use.

However, like most accessories, connectors and hardware may show signs of wear over time, especially with frequent use. This is a natural result of daily wear rather than a defect.

Many customers find that Reuerie charms look even better in person.

Because each piece is photographed under specific lighting conditions and made by hand, subtle differences in color, texture, and reflection may occur, and these details are often more noticeable and refined when seen in real life.

Yes. Reuerie pieces are handmade because of the structural complexity of the designs, which cannot be fully achieved through factory production.

At the moment, we do not accept custom orders. We choose to focus our time and energy on design development rather than customization, so each piece reflects a complete and intentional design vision.

Yes. Each charm comes with a ball chain and a carabiner, allowing it to be worn as a bag charm, used as a keychain, or even hung on a car rearview mirror.

Yes. Reuerie charms make thoughtful gifts. Because they are rarely limited by phone compatibility, they are easy to gift and genuinely meant to be used, while still offering a strong sense of design and beauty.

Many people use phone charms to help prevent their phones from dropping, and Reuerie charms can certainly serve that purpose.

That said, we are happiest when our designs bring a sense of everyday aesthetic pleasure, small moments of visual and tactile enjoyment in daily life.

Please contact us as soon as possible at support@reuerie.com. We’ll review the situation carefully and make sure it’s handled properly.

We accept returns within 30 days of delivery. For full details, please refer to our Returns & Refunds Policy.

Yes, we offer international shipping. Shipping costs are automatically calculated at checkout based on your delivery address. For more information, please refer to our Shipping Policy.